Did you know consumer actions online are getting more active from driving directions to click to call? Consumers are finding what they want faster, spending less time searching and more time engaging with businesses.  From desktop to laptop to tablet to smartphone and next...wearables.  Watch what you wear and wear what you watch!

From social distancing to social engagement, 2021 is about connecting to customers and consumers.  From online with Facebook, Google and others to developing direct relationships, the Next Normal is about the 3 C's:  Communicate, Connect, Convey - your message.  Have accurate information and reviews displayed and above all engage.